Refund policy
Healthy Gum Return & Refund Policy
Last Updated: 04/16/2026
30-Day Money-Back Guarantee
At Healthy Gum, we stand behind the quality of our products. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy, including all eligibility requirements and limitations.
1. Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
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Your refund request must be submitted within thirty (30) days of the confirmed delivery date.
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Requests submitted more than thirty (30) days after confirmed delivery are not eligible.
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Shipping and handling fees are non-refundable.
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Products must be returned unused, unopened, sealed, and in their original packaging.
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All original packaging and accessories must be included.
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Return shipping costs are the customer’s responsibility unless the product received was damaged, defective, or incorrect.
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Proof of purchase from Healthy Gum’s official website is required.
Refund eligibility is strictly limited to the thirty (30) days following the confirmed delivery date. Requests submitted outside this period will not be approved, except where otherwise required by applicable law.
2. Non-Eligible Refund Requests
The following are not eligible for a refund:
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Requests submitted outside the 30-day guarantee period.
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Products that have been opened, used, unsealed, or damaged after delivery.
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Products that are not returned in their original packaging.
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Orders that have already been processed or fulfilled once the applicable 30-day period has passed.
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Requests that do not meet the conditions stated in this policy.
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Products purchased from third-party retailers, marketplaces, or unauthorized resellers.
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Shipping delays caused by customs authorities, carriers, weather, or other circumstances outside Healthy Gum’s reasonable control.
Carrier delivery confirmation establishes the start of the 30-day refund window, subject to applicable law.
3. Subscriptions and Recurring Orders
3.1 Subscription Refund Eligibility
If your order includes a subscription, the 30-day money-back guarantee applies only to the first shipment.
It is your responsibility to manage, modify, or cancel your subscription before your next scheduled billing date. Subscription renewals processed after the initial 30-day guarantee period are not eligible for a refund, except where required by law.
Failure to cancel before a renewal billing date does not constitute grounds for a refund.
3.2 Automatic Renewal
Your subscription will automatically renew unless canceled. You will be charged through your selected payment method every 30 days or according to the delivery schedule selected when you placed your order.
By submitting your initial subscription order, you agree to the automatic-renewal terms displayed at checkout and acknowledge that you understand this Subscription Policy.
3.3 Subscription Cancellation
You may cancel your subscription at any time.
To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date. You may cancel through your customer account portal or by contacting support@tryhealthygum.com.
Cancellations become effective at the end of the current billing period. Refunds will not be issued for renewal charges already processed at the time of cancellation, except where required by applicable law.
3.4 Billing Information
You are responsible for providing current, complete, and accurate billing information. You must promptly update your billing address, payment-card information, expiration date, and other relevant account details when they change.
Updates may be made through your customer account portal or by contacting support@tryhealthygum.com.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact support@tryhealthygum.com within forty-eight (48) hours of delivery.
Please include:
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Your order number;
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A description of the issue; and
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Clear photographs of the product, packaging, and shipping label.
You do not need to return a damaged, defective, or incorrect product unless our support team instructs you to do so.
After verifying the issue, Healthy Gum will, at its discretion:
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Send a replacement at no additional cost; or
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Issue a refund to your original payment method.
This remedy is available in addition to, and does not affect, your rights under the 30-day money-back guarantee or applicable law.
5. Order Cancellations
You may request cancellation of a one-time order within twelve (12) hours of purchase by contacting support@tryhealthygum.com.
We will make reasonable efforts to honor your request, but cancellation is not guaranteed. Once an order has entered processing, fulfillment, or transit, it cannot be canceled.
If your order has already shipped, the standard 30-day return requirements apply.
6. How to Request a Refund
To submit a refund request within the eligible 30-day period:
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Email support@tryhealthygum.com with your order number and the reason for your request.
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Our support team will review your request and respond with the next steps.
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Do not return a product before receiving return authorization and the correct return address.
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Once authorized, securely package the product in its original packaging.
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Ship the return using a reliable carrier that provides tracking.
Returns sent without prior authorization may not be accepted.
Once your return is received and inspected, approved refunds will be issued to your original payment method within ten (10) business days. Your bank or card provider may require additional time to post the refund.
You will receive a confirmation email once your refund has been processed.
7. Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, contact support@tryhealthygum.com to initiate a carrier investigation.
Eligibility for a replacement or refund will be determined after the carrier investigation has been completed.
Healthy Gum is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.
If tracking confirms delivery to the shipping address provided at checkout, the order will generally be considered delivered, subject to the results of any carrier investigation and applicable law.
8. Shipping Costs
Original shipping and handling charges are non-refundable, including for approved returns, except where required by law.
Return shipping costs are the customer’s responsibility unless the product received was damaged, defective, or incorrect. In those cases, Healthy Gum will cover the reasonable cost of return shipping if a return is required.
Customs charges, import duties, taxes paid to third parties, and expedited shipping fees are also non-refundable.
Healthy Gum is not responsible for authorized returns lost or damaged in transit. We recommend using a trackable shipping method and retaining your shipping receipt.
9. Policy Misuse
Healthy Gum reserves the right, to the extent permitted by law, to deny refund requests involving suspected:
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Fraud or misrepresentation;
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Repeated or excessive refund activity;
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Discount or promotion abuse;
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Altered proof of purchase;
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Unauthorized resale activity; or
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Attempts to manipulate or circumvent this policy.
Healthy Gum may also restrict future refund eligibility or refuse future orders associated with verified refund or payment-dispute abuse.
10. Policy Amendments
Healthy Gum reserves the right to update or amend this policy at any time.
Changes become effective when published on our website. The version of the policy in effect at the time of your purchase will apply to your order, unless applicable law requires otherwise.
11. Acknowledgment of Policy
By placing an order with Healthy Gum, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, including its eligibility requirements, limitations, and exclusions.
Contact Information
For return and refund inquiries, contact:
Healthy Gum Email: support@tryhealthygum.com